General conditions

  1. You have 21 days from when you receive your item to return it for a refund
  2. If you’re unable to return it within the 21-day period, please let us know within the 21days
  3. Refunds will be made onto your original payment method within 7 days of us receiving the return. Some banks may take up to 30 days to process the credit to your account.
  4. We don’t accept liability for items that get lost or damaged in transit back to us
  5. All items shipments and returns are video recorded

Status of returned items

  • Items must be unwashed and unworn, with all labels and tags still intact – unfortunately we can’t accept them in any other condition
  • Hygiene strips must be attached to swimwear
  • Items with a seal tag will only be accepted where it remains intact and undamaged


Due to things like hygiene reasons, certain goods are non-returnable.
These are:

  • Underwear
  • Anything tailored or personalised to you